See the User Manual of the disk recording software that you are using. If you are using a recordable (R) or rewritable (RW) disk, verify that the disk burning/writing session was closed correctly.See the Dell Knowledge Base article Guide to Optical Disk Drives and Optical Discs. ![]() Verify that the type of disk you are using is compatible with the drive that is installed on your computer.If you are using a recordable (R) or rewritable (RW) disk that was written on another computer, ensure that the disk can play back on the computer that was used to burn/record it.Try to boot from the Dell Resource DVD to verify that the issue is with the drive and not the disk itself.Try to access the contents of the disk using My Computer or File Explorer (it was called Windows Explorer in Microsoft Windows 7 and earlier versions of Microsoft Windows). ![]()
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